Contact us to book showroom visits or video walk-throughs
Many of our American Motorhomes are currently being rented out to customers for music, motorsport and private-hire event, so most of our vehicles are not currently located at our Somerset HQ for you to visit and look around, should you be interested in buying or renting one of our RVs.
If there are any specific vehicles you are interested in then please, therefore, call our team to book an appointment so we can coordinate your visit for when the vehicle is on-site. We are also able to offer a video walkthrough on any of RV vehicles for sale that we have in stock so do contact our team to discuss your requirements – you can email us here or call 01761 300 489.
Thank you for your understanding and we look forward to welcoming you to our showroom soon and the many fantastic motorsport and music festivals now taking place across the UK and Europe!
Event and Festival Postponement
Given the exceptional circumstances caused by the current pandemic, we wanted to clarify our refund policy for all those who have booked an American Motorhome with us over the coming months.
Usually, as you would expect, all deposits paid are non-refundable as per our terms of booking but in the current circumstances, this will not necessarily apply.
Should an event or festival be postponed or deferred by the organiser of the event, your Empire RV booking will be transferred to the new date announced by the organiser and your deposit will be retained.
If the new date is not convenient for you as the hirer, a credit note will be issued for use on any booking made prior to 31 December 2021.
We do however reserve the right to substitute vehicles given the potential for the new date and booking to clash with other commitments or events and festivals. Currently, this applies to Glastonbury Festival, which has been postponed again due to Covid-19 but festival tickets will roll over to 2022 – you can find the full Glastonbury Festival statement here.
Event and Festival Cancellation
Should an event be cancelled by the organiser, you as the hirer will have the option of a full refund or a credit note to be used on any booking made prior to 31 December 2024.
We wish all our customers, suppliers and partners luck at this hard time and hope for a swift return to business as normal.
Meantime stay safe, happy and well.
Very best wishes from James, Tim and the Empire RV team.